Service Orders

The Technical Service division is important part of our client support system. It is indivisible part of our company since 1991. We can make for you device repairing, software installation, diagnostics and testing..

Technical services rules:

1. The damaged device is supplied to our Service division by the customer or authorized person, registered with our service order control system, and a service card is being generated. The card is issued in duplicate and every of the copies is being signed by the customer (authorized person) and one of our employees..
2. Оne of the duplicates is handed in to the customer. The customer must keep it in a secure place until the finish of the order.
3. The device is tested by our service engineers and a resolution for the trouble is issued
4. Our service engineers repair the device, specifying the repair tax (if needed), or issuing a recommndation for device replacing.
5. The device is transfered back to the customer and a supplement document is created.
   It contains the repair chronology - resolution, repair actions, and so on. The customer receives a copy of this document..
6. The repaired device will leave our service division along with this document only!

 

Warranty Terms:

The warranty service is accomplished only when an original warranty card is presented. In all other cases the repair will be made in accordance with the prices, determined by the Tariff for Services and Repairs of the service of "Comel Soft Multimedia" company.
All of the guarantee orders are attended to with priority before out of guarantee ones, regardless of their order of presenting in the service.

The goods are being repaired free of charge in the warranty period in all cases, unless when:

• There is an attempt for changing of the configurations or the schemes; consumables of poor quality are being used; the outward appearance is damaged; an attempt for removing a defect is made by non-authorized persons
• There are corrections or changes of the invoice or of the warranty card
• The damages are caused not through the dealer's fault, like bad transport, bad storage, incorrect exploitation, disrepair or wide fluctuations of the electric mains, natural disasters and non-observance of the instructions in the accompanying documentation
• The problems are of software-related
• The damages are caused by other devices and apparatus, used together with the delivered technics. The warranty does not include the consumable materials (tapes, ribbons, diskettes etc.)
• The damages which are caused by mechanical strains are not considered for guaranty.
• Тhe warranty does not cover cosmetic damage and wear of the product during its normal operation
• The warranty and out of warranty service is completed for not less than 48 hours.

 

Additional Terms:

• When there is substitution of a defect module or expansion of the system, to the warranty card is attached another one, which is considered for no separable part of the latter
• The service does not bear responsibility for devices, which are not asked for in 30 days term